Agencies under Transport Agency to resume counter services on July 1

Michelle L.

July 1, 2021

The agencies will be operating as usual with reduced staff capacity on an appointment basis.

Transport Minister Datuk Seri Dr Wee Ka Siong announced that all agencies under the ministry will resume counter services subject to SOP.

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In-person counter services will resume today on Thursday (July 1) for agencies operating under the Transport Ministry. This includes the Road Transport Department (JPJ), Land Public Transport Agency (Apad), Puspakom, Marine Department, and the Commercial Vehicle Licensing Board in Sabah and Sarawak.

Transport Minister Datuk Seri Dr Wee Ka Siong made a statement through Facebook, stating that over-the-counter services will only be available for services that cannot be conducted online. Those who intend to make physical attendance at the counter must do so via an appointment basis. This is due to the fact that the counter staff is limited to 50% of normal capacities.

JPJ counter services will be available for all commercial and private transactions starting today. However, this is with the exception of services available through mySIKAP or other JPJ service partners.

“There are 38 JPJ services available online through mySIKAP but 11 JPJ services must be registered in person (one-time registration) at JPJ counters with thumbprint biometry in order to proceed with online mySIKAP transactions.”

Such services include reprinting LKM applications for change of ownership (new owners), applications for change of ownership (registered owners), extraction of vehicle information packs, vehicle ownership certificate (VOC) inquiries and vehicle information pack (VIP) inquiries. Sevices that must be done in-person include purchasing vehicle registration numbers, detailed vehicle ownership information, applications for re-stamping of chassis numbers or engine numbers as well as changes to email addresses, telephone numbers, or addresses must be done in person.

As for Apad, all counter services are open via appointment basis. This excludes matters related to Drivers Card.

“For Lesen Perubahan Sementara (LPS) applications, requests can be made by directly emailing lps@apad.gov.my. Within the National Recovery Plan (NRP) period, operators and businesses are not bound to the requirement of submitting the renewal application at least 90 days prior to the expiry date.”

Puspakom will be operating as normal with 50% of full counter staff capacity for all services on an appointment basis. Sabah Commercial Vehicle Licensing Board will cater services for new applications or additional commercial vehicle licenses, applications to Change of Terms in Commercial Vehicle Approval Offer Letters (STK) and renewals of commercial vehicle licenses at its physical premises by appointment only. Sarawak Commercial Vehicle Licensing Board will also be operating for over-the-counter services such as new applications or additional commercial vehicle licenses, applications to Change of Terms in Commercial Vehicle Approval Offer Letter (STK) and renewal of commercial vehicle licenses, on an appointment basis.

“As always, the ministry strongly urges all Malaysians to practice self-compliance to standard operating procedures (SOPs) at all offices, stations and terminals, including using hand sanitisers, wearing face masks, maintaining physical distancing of more than a metre wherever required, and checking in with MySejahtera where required.”