Etiqa is a well-known insurance provider in Malaysia. They offer two types of motorcycle insurance plans, a conventional option and a Shariah-compliant option

They are known for their user-friendly online platform and quick and easy claims process.

Etiqa Motorcycle Insurance Review

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Coverage Options and Benefits:

Etiqa’s motorcycle insurance plans cover loss or damage to your bike due to accidental fire, theft, or accident; third-party bodily injury or death; and third-party property loss or damage.

Conventional:

• Third Party:
  • Covers medical expenses and property damage to others after an accident caused by you.

Comprehensive:

• Includes Third Party coverage, plus:
  • Own motorcycle damage repair costs (after deductible).
  • Medical expenses for yourself and passenger(s).
  • Towing assistance.
  • Personal accident coverage (optional add-on).
  • Passenger coverage (optional add-on).

Takaful:

• Comprehensive Takaful:
  • Similar coverage to Comprehensive conventional plan, based on Islamic principles of shared responsibility and mutual cooperation.

Policy Features and Add-ons:

Etiqa offers optional benefits that can be purchased by paying additional premiums. These include all riders’ coverage, special perils coverage for flood and landslide, and protection against strikes, riots, and civil commotion.

• Etiqa offers various policy features depending on the plan you choose, including:
• No Claim Discount (NCD) for accident-free years.
• Workshop panel for repairs.
• Personal accident coverage.
• Passenger coverage.
• Medical expenses coverage.
• Towing assistance.

Who is Eligible:

The insurance plans are designed to cater to all bike owners in Malaysia.

• Any Malaysian citizen with a valid motorcycle license.
• Age restrictions may apply depending on the plan.

Etiqa Motorcycle Claims Process:

• Submit claims online, through their mobile app, or call their hotline.
• Etiqa is known for its hassle-free and fast claims settlement

Etiqa Motorcycle Advantages:

Etiqa offers a good coverage options for both conventional and Shariah-compliant plans.

• Wide range of coverage options.
• Competitive premiums.
• Easy online purchase and renewal.
• 10% online discount.
• Optional add-ons for personal accident coverage, passenger coverage, and more.

Etiqa Motorcycle Disadvantages:

Some customers have reported issues with the claim process, stating that it is slow and the customer service is not up to the mark.

• Limited information available online regarding specific policy details and exclusions.
• Customer reviews are mostly in Bahasa Malaysia.

Etiqa Motorcycle Customer Reviews and Ratings:

Etiqa Insurance & Takaful has an average rating of 3.9 out of 5. Some customers praised the detailed explanations of products, while others criticized the slow claim process and poor customer service.

• Limited reviews available in English, making it difficult to assess overall customer satisfaction.
• Positive feedback mentions the ease of online purchase and claims process.

Takaful Motorcyle Insurance vs Etiqa Motorcyle Insurance:

Aspect	Takaful Motorcycle Insurance	Etiqa Motorcycle Insurance
Insurance Principles	Based on Islamic finance principles (Takaful)	Conventional insurance
Coverage Options	– Damage to motorcycle<br>- Third-party liability<br>- Personal accident<br>- Optional roadside assistance	– Damage to motorcycle<br>- Third-party liability<br>- Personal accident<br>- Optional roadside assistance and other add-ons
Customization Options	Coverage and benefits may vary by provider and plan	Various plans and optional add-ons available
Premiums	Premiums may vary based on coverage, provider, and plan	Premiums may vary based on coverage, selected plan, and additional features
Deductibles	May have deductibles depending on the selected plan	Deductibles may apply based on the chosen coverage and plan
Customer Service	Service quality may vary by provider	Etiqa is known for its reliable customer service
Reputation	Varies depending on the specific Takaful provider	Etiqa is a well-established insurance company with a good reputation
Alignment with Preferences	Appeals to individuals preferring Islamic finance principles	Appeals to individuals seeking conventional insurance

Takaful Motorcycle Insurance:

Pros:

• Sharia-compliant: Adheres to Islamic principles for ethical peace of mind.
• Transparency: Contributions and payouts clearly defined, promoting trust.
• Community-driven: Shared pool fosters risk-sharing and mutual support.
• Unique coverage options: May offer pilgrimage or Sharia-compliant workshop coverage.

Cons:

• Limited coverage options: Fewer choices compared to conventional insurance.
• Potentially higher premiums: Operating costs and profit distribution can affect pricing.
• Claim settlement process: May involve Sharia-compliant procedures, potentially taking longer.

Etiqa Motorcycle Insurance:

Pros:

• Wider coverage options: Comprehensive, third-party, and personal accident plans available.
• Potentially lower premiums: Competitive market drives price advantages.
• Fast claim settlement: Established procedures for efficient resolutions.
• Established brand: May offer better service network and reputation.

Cons:

• Non-Sharia-compliant: Not suitable for those seeking Islamic financial principles.
• Profit-driven: Focus on shareholder returns might influence policy terms.
• Risk transfer model: Less emphasis on community compared to Takaful.

Which Should You Choose?

For Sharia-compliant peace of mind and unique coverage like pilgrimage trips, choose Takaful, even if premiums might be higher. If wider coverage options, potentially lower costs, and fast claim settlement are your priorities, Etiqa could be the fit, despite it not being Sharia-compliant.

Etiqa Motorcycle Insurance Customer Service Phone Number

General Customer Service:

• Phone: 1-300-13-8888 (24/7)
• E-mail: cmu@etiqa.com.my

24 hours Emergency and Car Breakdown Assistance:

• Phone: 1-800-88-6491

Website:

• You can access your policy details, submit claims, and find answers to frequently asked questions on their website: https://www.etiqa.com.my/motorcycle/en/insurance/getquote1

Etiqa+ app:

• You can also use the Etiqa+ app for insurance experience, offering a one-stop shop for managing your motorcycle insurance needs. View all your policy details in one place.

Final Verdict:

Etiqa Motorcycle Insurance offers comprehensive coverage options and is a viable choice for bike owners in Malaysia. However, potential customers should be aware of the criticisms regarding the claim process and customer service.

FAQ

What is the difference between conventional and Takaful plans?

Conventional insurance is based on a risk-pooling model, while Takaful operates on Islamic principles of shared responsibility and mutual cooperation.

What are the different types of Etiqa motorcycle insurance?

Etiqa offers conventional and Takaful plans. Conventional plans include Third Party and Comprehensive, while Takaful offers a Comprehensive Takaful plan.

Can I add optional coverage?

Yes, Etiqa offers various add-ons like personal accident coverage for passengers, medical expenses coverage, and more.

What is covered under Etiqa motorcycle insurance?

Coverage varies depending on your chosen plan. Typically, it includes third-party liabilities, medical expenses, personal accident coverage, towing assistance, and repair costs for your motorcycle (for comprehensive plans).

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